Global support

Any call to support is answered live 24/7/365 with “follow the sun” coverage. No urgent calls going to voicemail. No waiting for a help center to open for the day. Directors expect immediate support when a board meeting needs to start on time or materials need to be downloaded before they board a flight.

For full IT support and troubleshooting or any needs that arise, call your local helpdesk:

USA and Canada: +1-866-262-7326
UK and EMEA: +44-800-234-6580
Asia Pacific: +64-3-977-5598
Australia: 1800 106 454
New Zealand: 0800 345 443
The global support center can be accessed from anywhere in the world at +1-973-299-8300 or email.

Our clients say it best:

Diligent is proud to offer global customer support that will exceed your expectations. Here is what a few of our clients had to say about how Diligent’s customer support professionals helped to quickly and effectively solve their problem:

“My experience in dealing with call centers generally is very bad. This was an extremely pleasant change – call answered on the first ring and then good service.”

— Board Member, Mortgage Underwriter

“This was my second call in a 2-day period, and I commented to my co-worker that Diligent has the best customer service of any company I’ve ever dealt with. Ever. SO pleased with the product, and especially with your outstanding customer support. Thank you!!”

— Associate Corporate Secretary, Medical Device Manufacturer

“I wish all helpdesks could be as efficient, friendly, patient as yours. But most importantly using the same clear and simple language as your agent. Not the IT lingo which is sometime thoroughly confusing.”

— Boardbooks User, Multinational Financial Services Company

“Polite, fast and efficient… On a Sunday! Thank you, good work!”

— President, Financial Advisory Firm

“One of the best things about Diligent is the instant support. I called today, and of course, I needed an answer right away. The Support Rep was able to walk me through what I needed to do. So calm and he helped me just get it done.”

— Boardbooks User, IT Solutions Provider

“In a matter of just a few minutes, I had to call Diligent three times, and each time I was on the phone less than a minute. I still cannot believe the customer service I receive from you all. I always say, ‘if the rest of the companies in this country had the customer support and service Diligent has, the world would be a better place.’”

— Executive Assistant to the CEO, Biotechnology Company

“Judging from the other contacts I have had with Diligent, there is a very high standard of customer care. Well done. It’s a pleasure to get such responsive and accurate answers.”

— Board Member, Housing Association

“Diligent is a leader in the field of technical support. You should be teaching other companies how to do it. Nice going!!!”

— President, Property & Casualty Insurance Carrier

“I had a log on error…Someone in Diligent system called me from New Zealand and inquired about problem and solved it within minutes. Never had customer support anticipate a problem and correct it. Thanks. Fantastic service.”

— Board Member, Telecommunications Manufacturer

“As always, when you are trying to access Diligent, you need to be able to do so quickly. The response was very quick, and I was able to easily get on with my day. Thank you.”

— Senior Legal Secretary, Moving Services Provider

“I truly appreciate calling for tech support and actually receiving complete, knowledgeable and immediate tech support. Your IT rocks!”

— Paralegal, Mutual Fund

“You guys are truly world class and every organisation should emulate your support style. Fantastic, original and true…that’s what you are!”

— Boardbooks User, Commercial Bank

“Five minutes and we were done.”

— Board Member, Mine Operator

“Great customer service. What you’d hope it would be….”

— Vice President, University

“It has all been much easier than I thought it would be. When I did have problems, the Helpdesk was able to answer my questions quickly and clearly.”

— Administrator, Financial Services Company

“The Support Rep was very reassuring. Followed up with me on progress to fix issue. Diligent Boardbooks is an amazing program as are the people who work at your company. Thank you.”

— Boardbooks User, Oilfield Services Company

“I was amazed at how quickly the problem was diagnosed and resolved.”

— Board Member, Utilities Provider

“Keep her on board. I may need her again. This newfangdangled stuff is not easy for us old timers.”

— Boardbooks User

“I have had to call support three or four times in the last 12 hours; every person who has answered has been so helpful and resolved why I am calling extremely fast and efficiently.”

— Systems Analyst, Food Manufacturer

“Your Support Rep was very efficient and pleasant. She recognized the urgency of my request and made quite certain that I understood that it was important to her as well. I appreciated her efforts and expertise so that I could train a new user on Boardbooks with ease. Thank you!”

— Second Vice President and Assistant Corporate Secretary, Life Insurance Carrier

“He did an excellent and efficient job of solving my problem. Diligent continues to have the absolute best phone customer service that I have ever encountered. Cheers to you!”

— Board Member, Auto Insurance Provider

“My call was handled by a very pleasant young woman who conducted herself in a professional but cordial manner and was patient with me. She also followed security guidelines which made me feel like my boss’ information is safe and will not be given out indiscriminately.”

— Boardbooks User

“Your Support Rep was very personable, patient, and efficient…I was able to understand his excellent English.”

— Board Member, Regional Bank

“The Gentleman that did the work on my computer was from New Zealand. He was very knowledgeable, courteous and patient. I would like to say a big THANK YOU to him and your company.”

— Board Member, Natural Gas Distributor

“I greatly appreciate the friendly, immediate service I receive when I call; and the technicians who have assisted me are always extremely knowledgeable. You have the best “support staff” I had the privilege of working with in a very long time.”

— Senior Administrative Assistant, Health Insurance Provider

“She is a courteous, efficient and effective problem solver. You should be proud to have her among your staff.”

— Boardbooks User

“The entire Diligent Team I have worked with has been superb. They have provided excellent customer service and their product knowledge is exceptional. We experienced a couple of minor access issues for our Directors in the beginning but this provided me with the opportunity to work with the support team and the issues were resolved quickly.”

— Executive Assistant, Business Services Provider

“While I am no stranger to board work, I had never used Diligent before. During my training time, my Account Reps offered extremely helpful information and were very patient and responsive to my many questions. As I began to experiment with Diligent, I had other questions and concerns and they have provided extensive support, always answering my questions within just a few moments.

Truly the staff at Diligent lives up to the company’s name and exemplifies diligence in the truest sense of the word. Even the toll-free line has been of great assistance to me before/after hours. In my experience, after hours help at most companies is comprised of individuals that are less knowledgeable, less responsive and typically less interested in assisting customers. That has not been my experience with Diligent and I wish every company had the customer support that you have.

Your professionalism, knowledge and responsiveness are commendable and appreciated!”

— Executive Assistant to the CEO, Medical Equipment & Supplies Manufacturing Company

“We lost phone connection in the midst of our downloading but was called back a few minutes later to follow-up on the assistance being given. We were able to assure him that all went well. We could not have been pleased more by the service rendered. Thank you very much for being there.”

— Board Member, Non-profit Foundation

“This was my first call to the help desk and the Support Rep was great; he offered an explanation as to what was potentially causing the fault and sorted out the problem very quickly. He called back twice to keep me informed of the action that was being taken.”

— Executive Assistant, Business Services Provider

“This was the second time I accessed the help desk. Previous experience was superb and this one was, too! Great service!”

— Board Member, Hotelier

“My query could not have been dealt with better. Thank you.”

— Chief Operating Officer, Financial Planning and Investment Advice Provider

“She is an absolute love. Calm, courteous — I wish I could import some of her attributes; I’d be a better person for it.”

— Trustee, Real Estate Investment Trust

“Diligent has certainly been a game changer for us — all is going extremely well. Team Blue is absolutely awesome! The customer service that Diligent offers is great…especially these days when calling customer support for any company, 100 percent of the time customer support is answered by voice mail, and then after waiting and pressing this button and that button you finally get someone to speak to — so we are extremely impressed that we can call Diligent and a person actually answers the phone vs. voice mail.”

— Paralegal, Health Insurance Carrier

“The support staff, upon getting an alert that I had trouble logging in, took the initiative to send me an email. While I was able to reset my password, I appreciate that Boardbooks has an alert system to disclose when someone is trying to logon several times without success and promptly notifies the client.”

— Boardbooks User

“The Support Rep was absolutely great in resolving our problem. She had great follow up, and is an asset to your company.”

— Corporate Secretary, Mine Operator

“Best of any support service I have used for any app. The people are smart, know what they are doing, always helpful.”

— Boardbooks User

“The Support Rep did a great job of working me through my problem, he was very friendly and courteous…just too bad he’s a Giants fan!”

— Corporate Secretary, Utilities Provider

“Excellent response and follow up, timely, professional, courteous. The kind of service we strive to provide in our business. Good job!”

— President and CEO, Regional Bank

“Thank you so much — again!!!!! He saved me with five execs watching!”

— Administrative Assistant, Apparel Retailer

“You have wonderful people….so patient and helpful!”

— Board Member, Health Care Network

“Thanks so much for the quick response. It’s so good to know that when I’m busy, my call to support is going to be handled quickly and efficiently!”

— Boardbooks User

“The Support Rep was terrific. She helped me set up the application on my desktop computer. She has also helped me in the past for my [other] Boardbooks set-up. She has a great personality and really knows her stuff!”

— Board Member, Apparel Manufacturer

“Our Diligent support team has been extremely helpful and readily available. Follow-up from the Team has also been consistent and timely. I’ve requested the assistance of the 24-hour IT support team as well and they have been very pleasant, helpful and have resolved any questions/problems I’ve had to full satisfaction.”

— Administrator, Real Estate Investment Trust

“The Support Rep was very pleasant and had answers for all the questions I asked. I was happy about the few pointers he gave me, which I can share with my colleagues. This will be very helpful!”

— Executive Assistant, Credit Union

“I am very pleased with all Diligent representatives that I have dealt with thus far. All members of the Customer Support Team have been excellent. Our Directors are very pleased.”

— Administrator, Aerospace Products Manufacturer

“The young lady who helped me was very knowledgeable, courteous, and patient. It is refreshing to deal with someone like her.”

— Boardbooks User

“It was the best service I have received on anything over the phone. We had a nice visit waiting on this to upload. Thanks a lot!”

— Trustee, Medical Center

“I thought the person that looked after my query was outstanding. One of the best inquiry call experiences I have had.”

— Board Member, Investment Bank

“The Support Rep was brilliant. He had the solution at once and efficiently executed it. Very efficient and business oriented. A great example of how a star employee works.”

— Board Member, Electronic Instrument Manufacturer

“The Support Rep was very responsive and was willing to wait on the call with me to ensure that I was able to address the issue in the manner expected. I was very pleased with the overall experience.”

— Assistant Vice President and Chief Compliance Officer, Education Foundation

“Remarkably friendly support person. So rare.”

— Board Member, Consulting Services Provider

“Excellent customer service every time I’ve called; thank you!”

— Support Services Manager and Executive Assistant, Insurance Trust

“She was efficient, courteous and knowledgeable about all aspects of the Boardbooks portal. I have spoken with her previously, and she is a wonderful source of information. You are fortunate to have such a positive representative on your team.”

— Second Vice President and Corporate Secretary, Life Insurance Provider

“Brilliant and professional – very “VIP like” service…..was even knowledgeable about English (and Italian football). A very painless and uplifting experience — hat off to him.”

— General Counsel, Private Banking Advisory Provider

“Awesome support, prompt, courteous, very engaging, helpful and knowledgeable. Not possible to do it better. THANK YOU for your help!”

— Boardbooks User, Liability Insurance Carrier

“Solved my problem in less than one minute. Great service. Thanks!”

— Board Member, Non-profit Foundation

“No matter what time of day or night we call, Diligent support personnel are absolutely attentive, can quickly diagnosis the issue and explain the features of the system without making us feel silly or an inconvenience. Your customer support is really excellent. Thanks!”

— Boardbooks User

“About three minutes from the call being made to password reset. Stunning. You want to show my company’s IS help desk how to do it…!!!!!”

— Boardbooks User